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SynthBoardDecision Intelligence Platform
© 2026 SynthBoard AI

Built with ❤️ for the future of AI collaboration

Help Center

How Can We Help?

Find answers to common questions or get in touch with our support team.

Contact SupportPrivacy Policy

Getting Started

What is SynthBoard AI?

SynthBoard AI is a platform where you assemble a team of AI experts — each with their own personality and expertise — and ask them anything. Think of it as having the smartest people you know in a room, ready to help you think through any question.

How do I create my first session?

After signing up, go to your dashboard and click "Create New Session". Choose your Synths, set their personas, and start the conversation. Your Synths will collaborate and provide multi-faceted insights.

Create Session Now
Which AI models do you support?

We integrate with Claude (Anthropic), GPT (OpenAI), and Perplexity. You can mix and match these models in your sessions for diverse perspectives.

Credits & Billing

How does the credit system work?

Credits are our virtual currency for AI usage. Each AI interaction costs credits based on the model and complexity. You can purchase credit bundles at any time - they never expire while your account is active.

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Can I get a refund?

Credit purchases are generally non-refundable, except in cases of technical errors or duplicate charges. Refund requests must be submitted within 14 days. See our Terms of Service for details.

Read Terms
How do I track my credit usage?

Your dashboard shows real-time credit balance and usage history. You can also see cost breakdowns per session in your analytics page.

Go to Dashboard

Sessions & Collaboration

Can I share sessions with my team?

Yes! Click the "Share" button in any session to generate a shareable link. You can control whether recipients can view or edit the session.

How many Synths can I use in one session?

You can use up to 8 Synths in a single session. Each Synth can have different personas, instructions, and Origin Cores for maximum diversity of thought.

Can I save session templates?

Absolutely! Save your Synth directives as templates to quickly recreate successful setups for similar decisions.

Privacy & Security

Is my data secure?

Yes. We use enterprise-grade encryption (TLS 1.3 in transit, AES-256 at rest). Your data is stored securely on Supabase with row-level security. See our Security page for details.

View Security Details
Do you sell my data?

Never. We do not sell your data to anyone. Your sessions and prompts are private. We only share data with AI providers to generate responses.

Can I delete my data?

Yes. You can delete individual sessions or close your entire account. Deleted data is permanently removed within 30 days.

Still Need Help?

Our support team is here to assist you. We typically respond within 24 hours.

Email Support

support@synthboard.ai

Urgent Issue?

Priority support available

Helpful Resources

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Security

How we protect your data

Pricing

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