Retainers, or hourly?
Work · Board of 3We’re a 9-person design agency billing $95 an hour. Switch all 14 clients to fixed monthly retainers from January, or keep billing hourly?
Chief of staff
This is a council call: The CFO, The Customer and The Skeptic. Each researches alone first, then they react to one another — and on a decision, two of them take opposed sides.
The CFOFinancial Controller
The CustomerUser Voice
The SkepticRisk Assessor

Asked first
How much of last year’s work went unbilled — extra rounds, scope creep?
Under 10%10–20%More than 20%
The board’s call
Move the eight clients on ongoing work to retainers in January. Keep the six project clients on hourly until their projects end.
Retainers turn the hours you already lose to extra rounds into margin, and make March as predictable as December. Project clients buy a finished thing; to them, a retainer reads as a price rise.

The Customer disagreed
“A client who bought hours wants to see hours. Send a monthly report with the retainer, or the first renewal is where you lose them”
Board of 3 · about 95 credits on the card · an example, not a recorded run









