Agency Owners
Example · Board of 3We have a $400K retainer client demanding 50% more scope without a price increase. Hold, negotiate, or fire?
Chief of staff
This one needs a board: The Strategist, The CFO and The Operator. The Strategist maps competitive dynamics and strategic options across multi-year horizons. Each researches alone first, then they react to one another — and on a decision, two of them take opposed sides.
The StrategistCompetitive Expert
The CFOFinancial Controller
The OperatorCOO

Asked first
Has a competitor already made this move?
Yes, one hasNot that I knowWe’d be first
The board’s call
Hold rate, agree to a 20% scope increase under a documented 6-month statement of work with a re-pricing trigger.
A 50% scope increase without re-pricing erodes margin to 15-20%. Documented scope and re-pricing triggers solve the problem structurally.

The Operator disagreed
“If this client is 30%+ of revenue, build replacement pipeline first”
Board of 3 · up to 135 credits on the card · an example, not a recorded run








