The total amount of mental effort required to process information, evaluate options, and reach a decision. Cognitive load theory, developed by John Sweller, distinguishes between intrinsic load (complexity inherent to the problem), extraneous load (unnecessary complexity from poor information design), and germane load (effort spent building understanding).
Strategic decisions carry enormous intrinsic cognitive load — multiple variables, uncertain outcomes, competing stakeholders. Decision intelligence platforms reduce extraneous load by structuring the analysis, freeing decision-makers to focus their cognitive resources on the judgment calls that matter most.