Should You Charge Enterprise Customers 10x Your SMB SaaS Pricing?

Understanding the Pricing Trade-Off

Charging enterprise customers 10x your SMB price means each deal can dramatically increase average revenue per user (ARPU). However, enterprise sales typically take 3-6 months or longer, compared to weeks for SMBs. The sales team must invest significantly more time and resources per deal.

For example, if your SMB plan is $100/month, a 10x enterprise price is $1,000/month. But closing that $1,000 deal might require 5-10x the sales effort and ongoing account management.

Sales Cycle Length and Resource Allocation

Enterprise deals extend your sales cycle. Longer cycles delay revenue recognition and increase cash flow risk. Founders typically report enterprise sales cycles between 90 to 180 days, versus 14 to 30 days for SMB.

This impacts how you allocate your sales and customer success teams. Enterprise accounts often require dedicated account managers, customized onboarding, and SLA commitments.

If your sales capacity is limited, focusing on enterprise may slow overall growth despite higher deal sizes.

Customer Acquisition Cost (CAC) and Lifetime Value (LTV)

Enterprise CAC is higher due to personalized demos, legal negotiations, and custom integrations. However, enterprise customers tend to have longer lifetimes and lower churn if the product fits well.

Scenario: An SMB customer pays $100/month with a 12-month average lifetime and 30% churn, yielding $1,200 LTV. An enterprise customer paying $1,000/month with an 18-month lifetime and 10% churn yields $18,000 LTV.

But if enterprise CAC is 10x SMB CAC, the payback period and cash flow must be modeled carefully.

Product Fit and Feature Requirements

Enterprise customers often demand advanced security, compliance, and customization features. Supporting these can increase your product development costs and complexity.

Founders report that investing heavily in enterprise features can slow innovation for SMB users or fragment the product roadmap.

Balancing these demands is critical to avoid alienating your core SMB base while pursuing enterprise revenue.

Forecasting Revenue Impact: A Scenario-Based Approach

Use a forecasting framework to evaluate the probabilities of closing enterprise deals, sales cycle durations, churn rates, and CAC.

1. Estimate the number of enterprise opportunities in your pipeline.
2. Assign probabilities to each deal closing within 3, 6, and 12 months.
3. Calculate expected revenue by multiplying deal size by probability and factoring in churn.
4. Compare against SMB revenue forecasts under different growth assumptions.

This approach surfaces realistic expectations and cash flow timing, helping you decide the right pricing balance.

Framework to Decide If 10x Enterprise Pricing Fits Your SaaS

• Assess Sales Capacity: Can your team handle longer, complex enterprise sales without hurting SMB growth?
• Evaluate Product Readiness: Are your features and support infrastructure enterprise-grade?
• Model Financial Impact: Forecast CAC, LTV, and payback periods for both segments.
• Consider Market Demand: Is there sufficient enterprise demand to justify the investment?
• Plan for Operational Complexity: Are you prepared for the increased account management overhead?

If the answers align positively, charging 10x for enterprise can accelerate revenue. Otherwise, a more nuanced pricing strategy or gradual enterprise expansion might be wiser.