Stop charging viewers?
Work · Board of 31,100 teams pay $15 a seat for everyone, editors and viewers. About 35% of seats are viewers. Competitors charge per editor only. Do we make viewers free?
Chief of staff
Every customer’s bill changes — worth a board. I’d seat The CFO, The Customer and The Strategist.
The CFOFinancial Controller
The CustomerUser Voice
The StrategistCompetitive Expert
The board’s call
Make viewers free and move editor seats to $24.
With 35% of seats as viewers, $24 an editor keeps the average team’s bill about where it is today — and adding a viewer stops being a buying decision.

The Customer disagreed
“Teams that are mostly editors see a 60% increase. They’ll be the loudest, and they’re your most engaged customers.”
Example · Board of 3 · about 95 credits




