Match a 30% price cut?
Work · Board of 3We sell scheduling software to clinics: 900 customers at $189 a month. Our biggest competitor just dropped to $129, and three customers asked about it this week. Match, partly match, or hold?
Chief of staff
A board — the price, your customers, and what the competitor does next. I’d seat The Strategist, The Customer and The CFO.
The StrategistCompetitive Expert
The CustomerUser Voice
The CFOFinancial Controller
The board’s call
Hold at $189 for current customers; add a $139 tier without the reminders module for new ones.
Matching costs $54,000 a month across 900 customers. A cheaper tier answers the price objection without repricing the clinics who aren’t leaving.

The Customer disagreed
“Clinics don’t compare tiers, they compare totals. A $139 tier with a missing module reads as a trick.”
Example · Board of 3 · up to 135 credits


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