Build our own support agents, or buy?
Work · Board of 3Support gets 1,200 tickets a month. We could build our own AI agents on an open-source framework with our two backend engineers, or buy a support AI at about $1 per resolved ticket. Which?
Chief of staff
Your board is seated: The Engineer, The CFO, The Security Chief. They read the brief first, then research, then argue it out.
The EngineerTechnical Builder
The CFOFinancial Controller
The Security ChiefCISO
The board’s call
Buy for now. Run the vendor on a quarter of your tickets for a month, and build only what it can’t handle in your top three ticket types.
At about $1 per resolved ticket, even all 1,200 tickets cost about $1,200 a month — far less than two engineers building an agent stack and keeping it running. The pilot shows what the vendor can’t do before you build anything.

The Security Chief disagreed
“A vendor reads every ticket, with your customers’ data in it. No pilot until their data-handling terms are signed.”
Example · Board of 3 · about 95 credits



