Playbook · Disputes and partings
Should I make a formal complaint to a public body?
For someone treated unfairly by a company, landlord, school or official, deciding whether to escalate to a regulator, ombudsman or authority.
In short
A board of named AI experts — The Lawyer, The Regulator and The Empath — takes your situation, asks three things first, and hands back a plan: complain or not, to whom, in what order, what to include, and the draft of the first letter. You see one price before anything runs.
Before the board starts
What the board asks first.
What decides this: what happened and what you can show, what you want as the outcome, and what a formal complaint costs you in time and in the relationship.
What happened, in two or three lines?
In your own words.
What can you show?
Complaints with dates and documents get further.
What would a good outcome be?
What you get back: A plan: complain or not, to whom, in what order, what to include, and the draft of the first letter.
A real run
One person’s version,
and what the board said.
My elderly father was discharged from a public hospital at night without his medication list, and he ended up back in the emergency room two days later. I complained to the hospital by email 6 weeks ago and only got an automatic reply. I would like an apology and a change in how they discharge older patients, and I have the discharge papers and the emails.
An example person, written for this page. Everything below is what the board delivered, word for word.
File the formal complaint promptly. Confirm the correct oversight body, filing deadline, and your father’s consent while finalizing it—not through an open-ended delay.
What would change it: Do not escalate if, before filing, the hospital provides a substantive written response containing a specific apology, an explanation of the discharge failure, and a credible, time-bound review of discharge safeguards for older patients.
The LawyerFile the complaint promptly, but first verify jurisdiction, deadlines, consent, and evidence requirements to avoid procedural rejection.
The RegulatorFile the formal complaint immediately because documented harm plus six weeks of hospital silence warrants independent oversight.
The EmpathYou should file a formal complaint now to hold the hospital accountable and drive systemic change.
Create the formal complaint for procedural verification and filing
Questions
Fair questions
about this playbook.
What does running this cost?
Reading this page is free. Running it is a board: on Free it seats 3 experts and its card shows up to 135 credits before anything runs. A board never bills above its card. Nothing is charged until you confirm.
Is the example real?
Yes. The board above ran on a SynthBoard test account with the situation shown. The call, where each expert stood, what would change it and the first step are what it delivered, in its own words. The situation was written as an example; it is not a real person.
What happens when I run it with my situation?
You answer the same three questions with your own facts, then your Chief of Staff shows the board — The Lawyer, The Regulator and The Empath on Free, more seats on a paid plan — and its one price. The board researches, argues it out and hands back the piece, with the first step and what would change the call.
Can the experts be wrong?
Yes. They are AI and can be wrong. That is why every board seats someone whose job is to argue against the obvious answer, and why the piece says what would change the call.
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The playbookSynthBoard (synthboard.ai) is one place for your business, your life, and every hard call. Your Chief of Staff keeps what you tell her on file, and 24 named experts on different AI models take the calls — one expert for a consult, a board with opposed seats for the hard ones — and hand back a memo with the call, the dissent and the first move. How it works.